Terms and Conditions

1. Introduction

These Terms & Conditions set out the agreement between English Results – Sophie Birchenall (“the Tutor”, “I”, “me”) and the parent, guardian or adult learner (“you”). By booking or paying for a lesson you agree to these terms.

2. Lessons, Location and Format

  • One-to-one lessons are normally sixty minutes.

  • Lessons take place at your home, online via Zoom or Google Meet, or at my base in Didsbury Village.

  • I will arrive (or open the call) promptly. Please ensure the student is ready to begin on time.

3. Fees and Payment

  • Standard rate: £50 per hour (confirmed in writing before the first session).

  • Invoices are emailed monthly and are payable within seven days by bank transfer.

  • Late payments may incur a £5 administration fee.

4. Cancellations and Rescheduling

  • Please give at least 24 hours’ notice to cancel or rearrange a lesson.

  • Sessions cancelled with less than 24 hours’ notice are charged at the full rate.

  • If I need to cancel, I will offer an alternative time or waive the fee.

5. Tutor Responsibilities

  • I hold an enhanced DBS certificate renewed annually.

  • I prepare each lesson to meet the student’s needs and supply suitable materials.

  • I keep brief progress notes and share regular updates with you.

  • I follow current UK safeguarding guidance.

6. Student and Parent Responsibilities

  • Ensure a quiet, safe space for learning (or a stable internet connection for online lessons).

  • Provide pens, paper and any school texts needed.

  • Encourage punctuality, homework completion and respectful behaviour.

7. Results and Liability

I use professional best practice to support progress but cannot guarantee specific grades. My liability is limited to the cost of the lessons already paid for. I am not responsible for technical issues beyond my control during online sessions.

8. Intellectual Property

Worksheets, slides and revision resources I provide are for the student’s personal use only and must not be shared publicly or sold.

9. Privacy and Data

Personal data is handled in line with my Privacy Policy. Lesson notes are stored securely and kept for up to seven years.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

11. Acceptance

By booking or paying for a lesson you confirm you have read and accepted these Terms & Conditions.