Privacy Policy

Last updated: 27 May 2025

1. Who we are

English Results – Sophie Birchenall
8 Old Oak Street, Didsbury, Manchester M20 6RH
Email: sophie@englishresults.co.uk  |  Tel: 07515 557 348
For data protection purposes Sophie Birchenall is the data controller.

2. What personal data we collect

  • Contact details: name, email, phone, address.
  • Student information: year group, school, learning goals, SEN notes such as ADHD or autism.
  • Lesson records: session notes, homework set, progress reports.
  • Payment data: invoice references and transaction history (no card details stored).
  • Website usage: IP address, browser type, pages visited via cookies and analytics.

3. Lawful bases for processing

  • Legitimate interests: responding to enquiries, basic analytics.
  • Contract: delivering tutoring services and keeping lesson notes.
  • Legal obligation: issuing invoices and maintaining financial records.
  • Consent: marketing emails (you can unsubscribe at any time).

4. How we use your data

  • Arrange and deliver tuition.
  • Tailor lessons to student needs, including SEN support.
  • Issue invoices and manage accounts.
  • Email progress updates to parents or students.
  • Improve our website and service through anonymised analytics.
  • Comply with legal or regulatory obligations.

5. Sharing your data

We never sell or rent your information. We may share limited data with:

  • Service providers such as Squarespace (website hosting), Google Analytics, accounting software and video-calling platforms.
  • Tutor matching sites (First Tutors, Tutor Hunt) if you contacted us there.
  • Regulatory or tax authorities where required by law.

6. Data retention

  • Lesson notes and financial records – up to seven years.
  • Email enquiries with no booking – twelve months.
  • Mailing list data – until you unsubscribe.
  • Analytics data – anonymised and retained by Google for up to 26 months.

7. Security

Digital data is stored on password-protected devices and encrypted cloud services. Paper notes are kept in a locked cabinet. Only Sophie Birchenall has routine access.

8. Your rights

You can ask to access, correct, erase or restrict your personal data. You may also object to processing or request data portability. You can withdraw consent for marketing at any time. To exercise these rights, email sophie@englishresults.co.uk. You may complain to the Information Commissioner’s Office if you believe your data has been misused.

9. Cookies

Our website uses cookies for security and basic analytics. You can control cookies through your browser settings. See Squarespace’s Cookie Policy for details.

10. Changes to this policy

We may update this policy from time to time. Any changes will appear on this page with a new “last updated” date.

Questions?

If you have any concerns about how we handle your data, please contact Sophie Birchenall using the details above.